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DIN ISO 29990:2010 Learning Services for non-formal education and training – basic requirements for service providers

This standard is internationally withdrawn/ invalid since December 2018.

Only in Germany it will continue to exist as a DIN standard until December 2020, and in January 2021 it will also be withdrawn by DIN for good. Against this background, a certification is nonsensical. Those who still offer certification according to DIN ISO 29990:2010 are therefore no longer acting fairly towards their customers.

In this context, we refer to the two subsequent standards ISO 29993:2017 and ISO 21001:2018, for which the DIN seminar on 03/07/2020 could be helpful. It is just available in German language.

Nevertheless, DeuZert® GmbH as a certification body is able to carry out audits according to DIN ISO 29990:2010 with the highest personnel competence from the responsible ISO standardisation committee ISO/TC 232.

Additional information

In June 2010 the international organization related to ISO 29990:2010 was founded in Tokyo/Japan: IFCES – THE INTERNATIONAL FORUM FOR THE CERTIFICATION OF EDUCATIONAL SERVICES. DeuZert was the only certification body of the world to have been a founding member.

ISO 29990:2010 is designed as a "umbrella standard" to serve as a basis for further education sector-specific standards. Meanwhile the following standards are appeared

  • ISO 29991:2016 Language learning services outside formal education - Requirements
  • ISO 29992:2018 Assessment of outcomes of Learning services - Guidance
  • ISO 29993:2017 Learning services outside formal education - Service requirements

Futher standards in this series are in work by the ISO standardization committee ISO/ TC 232, like

  • ISO 29994 Learning services outside formal education - Additional requirements for distance learning as well as
  • ISO 29995 Learning services outside formal education - Terminology.

The title of the English original version of the ISO 29990:2010 reads: "Learning services for non-formal education and training – Basic requirements for service providers." What does “non-formal” mean in that context?

UNESCO differentiates between “formal” and “non-formal” education, a definition we adopted regarding ISO 29990:2010. In chapter 2.15 of the International Standard, it goes as follows:

"Non-formal education

<learning services> organized educational activity outside established recognized formal systems of elementary, secondary or higher education.

Example: Vocational training; life-long learning; in-company training (either outsourced or in-house)."

The structure of DIN ISO 2999:2010



Objective: Providing a generic model for quality professional practice and performance, and a common reference for learning service providers and their clients.



This international standard specifies basic requirements for providers of learning services in non-formal education and training.


Terms and definition

Introduction of 18 specific terms, e.g. amongst others competency, curriculum or transfer of learning.


Learning services

Including five subitems relating to the process chain of learning services.


Management of the learning service provider

Including ten subitems which ensure a certificable management system in accordance with ISO criteria.


A to E

The correspondence between ISO 29990:2010 and ISO 9001:2008 is elaborated on in appendix E of the standard.



DIN (Germany) submits a proposal for a new field of service standardization concerning learning services to ISO.


First meeting of the new-established Technical Commitee ISO/TC 232 in Berlin/ germany


Meeting of Technical Commitee ISO/TC 232 together with its working group no 1 in Philadelphia/ US: Agreement on the field of application and the main structure of the standard


Meeting of Technical Commitee ISO/TC 232 together with its working group no 1 in Sydney/ Australia: Completion of the initial draft of the standard


Meeting of Technical Commitee ISO/TC 232 together with its working group no 1 in Tokyo/ Japan: Completion of the draft of the standard in its capacity as an International Standard


ISO/DIS 29990:2009 was published


Meeting of Technical Commitee ISO/TC 232 together with its working group no 1 in London/ UK: Completion of the final draft of the standard in its capacity as an International Standard. Unanimous vote in favor of the new standard through all members


Approval if ISO 29990:2010 through all involved national standard bodies in the final vote


Publication of ISO 29990:2010 in English and French


The German Health Service Academy CHARITÉ (Berlin) receives the world´s first certification in accordance with ISO 29990:2010 by DeuZert®


ISO/TMB has withdrawn the ISO 29990:2010. The German standardization organization DIN adheres to the standard 'DIN ISO 29990:2010' by the next 2 years.

Current status: 16/07/2020