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ISO 29993:2017-08 Learning services outside formal education - Service requirements

Today, people acquire new skills and knowledge throughout their professional and private lives. As a result of the need to establish internationally accepted requirements for learning services (such as retraining, a learning course, a further education course, etc.), in 2013 a corresponding standardization proposal was developed in ISO/TC 232, in which the DeuZert CEO Mr. Heene is an active member and expert.

With the release of this standard in August 2017, a new standard has been created that has never been seen before. To classify as a pure service standard (or product standard), it is internationally received with great interest. Especially in the Middle and Far East (UAE, Japan) they had waited eagerly.

It is expected that this standard will be applied if the focus is on the high quality of a specific learning service - and not on the organization of the learning service provider. In the learner's perspective, the learning service he uses is more likely than the organization that provides it.

DeuZert® is able to carry out a value-adding, sustainable and accepted certification for your special learning service with the highest level of personal competence from the responsible ISO standardization committee TC 232.

We also certify "ISO 29993 Education Manager (International)".

The DeuZert® certificate according ISO 29993:2017 is an effective and confidence-building instrument for demonstrating internationally accepted quality of learning services at the highest level.

Our experience flow permanently into our efficient certification process, so that an optimal preparation for certification and a quick certification decision - usually within 1-2 weeks - is ensured.

The procedure of the DeuZert® certification provides:

  1. Offer based on a standardized questionnaire
  2. Mandating the certification
  3. Optional formal pre-check of the learning service
  4. Planning the certification audit
  5. Check of the learning service documentation
  6. On-site audit with final audit report
  7. Decision on certification in the DeuZert® Certification Committee
  8. Certificate issue for three years
  9. two calendar-year surveillance audits from the following year
  10. Certification of changes [on request]

The following references can be used to request an offer and for further information:

Application form for certification according ISO 29993:2017
General information
WP04 M - F01e_1_application form.docx (106.29KB)
Application form for certification according ISO 29993:2017
General information
WP04 M - F01e_1_application form.docx (106.29KB)
List of educational services for a certification according ISO 29993:2017
Service-based information
WP04 M - F02e_1_List of educational services.xlsx (17.55KB)
List of educational services for a certification according ISO 29993:2017
Service-based information
WP04 M - F02e_1_List of educational services.xlsx (17.55KB)

Additional information

14 June 2019: DeuZert has certified four training courses of the European Union Agency for Law Enforcement Training (CEPOL) according ISO 29993:2017. We are happy about the great trust in our certification service.

This standard is intended to apply to all forms of learning services that are not recognized as formal education systems, such as elementary, intermediate or higher education. These are all forms of lifelong learning, such as vocational training or in-company training. Learning can be classroom-based, taught through technology, or a mixture of both.

ISO 29993:2017 is also beneficial for learners (and/ or their sponsors). The standard recognizes the importance of the learner's informed decision on the use of learning services by establishing requirements for the information to be provided to the learners (and/ or their sponsors). Compliance with ISO 29993: 2017 can help learners to choose learning services that meet their goals and purposes.

ISO 29993: 2017 appeared in the education sector-specific ISO 2999x series of standards alongside the

  • ISO 29990:2010 Learning Services for non-formal education and training – basic requirements for service providers (withdrawn)
  • ISO 29991:2020 Language learning services outside formal education - Requirements
  • ISO 29992:2018 Assessment of outcomes of Learning services - Guidance
  • ISO 29994:2021 Education and learning services - Requirements for distance learning
  • ISO 29995:2021 Education and learning services - Vocabulary.

The structure of ISO 29993:2017:


The service requirements for a learning service provider contained in ISO 29990:2010 are adressed in ISO 29993:2017.


The aim of the standard is to provide a generic framework for quality learning services outside formal education by specifying its various elements and delivery.



Specifying requirements for learning services outside formal education, including all types of lifelong learning.


Normative references



Terms and definitions

Introduction of 15 special terms, e.g. curriculum, facilitator and others.


General information provided by learning service profider

Specific requirements


Proposal development

Specific requirements


Information provided prior to acquisition of the learning service

Specific requirements


Needs analysis

Specific requirements


Design of the learning service

Specific requirements


Information about the learning service for enrolled learners or their sponsors

Specific requirements


Service delivery

Specific requirements



Specific requirements. A facilitator is defined as person who works with learners to assist them with learning, e.g. teacher, trainer, coach, tutor or mentor.


Assessment of learning

Specific requirements


Monitoring and evaluation of the learning service

Specific requirements



Specific requirements



Sept 2013

Standardization proposal "Learning Services outside formal education - Requirements" has been adopted in ISO/TC 232.

Feb 2014

Committee Draft (1st draft) of ISO/CD 19366 was adopted.

Dec 2014

Further discussion of this draft at the 9th meeting of ISO/TC 232 in Tokyo.

Feb 2015

First Draft International Standard ISO/DIS 19366 was available.

May 2015

Renumbering of ISO/DIS 19366 in ISO/DIS 29993.

Sept 2016

Second Draft International Standard ISO/DIS 29993 was discussed at the 11th meeting of ISO/TC 232 in Moscow.

April 2017

Final Draft International Standard ISO/FDIS 29993 was available.

Aug 2017

ISO 29993:2017-08 was published in English and French language.

Oct 2018

DIN ISO 29993:2018-10 was published in German language by DIN.

Current status: 27/06/2022